ParcelControl

Free to use, always · No subscription, ever · Pay only for shipments

Support

Support and contact

Most things can be settled in a couple of clicks below. When they cannot, a person at Parcel Control Ltd reads every message that arrives.

Settle it yourself, in a couple of clicks

These all work right now, whether or not anyone is at a desk.

Track a parcel

Follow any shipment on our reference or the carrier's, with the real carrier timeline.

Report a lost or damaged parcel

Open a claim and we file it with the carrier and chase it for you. Tell us early: carrier deadlines are strict, and damage should be reported within 24 hours with the packaging kept.

Print a label again

Every label you have bought stays in your dashboard, ready to print as many times as you need.

Find your VAT invoice

An itemised VAT invoice is raised for every booking and sits with the shipment.

Check what you can send

The prohibited and restricted list, including the items that travel only under conditions.

Customs and tariff codes

How international paperwork works here, with commodity codes from the official gov.uk Trade Tariff.

A surcharge appeared

What a carrier re-rate is, when it can happen, and what we pass on. We show the carrier's own evidence.

Browse the help centre

The rest of the questions, grouped by what you are trying to do.

Reach a person

We are a small UK team. Say what the parcel reference is and what happened, and you will save yourself a round trip.

Email

The fastest route to us, and the one we watch. Include your parcel reference.

info@parcelcontrol.co.uk

Post

Our registered office, for anything that has to arrive on paper.

Parcel Control Ltd, Unit 3 Twenty4 Secure Storage, Chelsea Close, Leeds, LS12 4HP

Complaints

Tell us it is a complaint and it is treated as one. If we cannot put it right, we will say so plainly rather than let it drift.

info@parcelcontrol.co.uk

A signed-in support queue, where every message gets a reference you can follow, is being built. Until it is here, email is the honest route and we would rather say that than show you a ticket form that goes nowhere.

Send your first parcel today

No account needed to see prices. Sign in only when you are ready to book.

Get a quote

Answers

Questions people actually ask

If the answer you need is not here, email info@parcelcontrol.co.uk and a person will reply.

Is it really free?

There is no subscription and no minimum volume. You pay for the shipments you book, and we earn the difference between the rate we buy at and the price you see. If you connect your own carrier accounts we take nothing at all on those shipments.

Do I need an account to get a price?

No. Quoting and comparing are public. You only sign in at the point of booking, because a label needs an address and a payment.

What happens if my parcel is lost or damaged?

Report it from your dashboard and we file the claim with the carrier and chase it for you. Damage should be reported within 24 hours and the packaging kept. Carrier deadlines are strict, so tell us early rather than waiting.

Can I use my own courier accounts?

Yes. Connect Royal Mail, DPD, Evri, UPS, FedEx, DHL Express or Parcelforce and we quote your negotiated rates alongside ours, with no margin added to yours.

How does the recommendation choose?

It scores every service that can carry your parcel on true cost including surcharges, speed, handover and cover, then shows the winner with the reason in plain English. It never hides a cheaper option, and you can pick any service on the list.

What can I not send?

Cash, weapons, drugs, live animals and hazardous goods among others, and some items travel only under conditions, such as lithium batteries inside equipment. The full list is on our prohibited and restricted items page, and we check what you declare at booking.

Do you handle customs for international parcels?

Yes. We collect the customs detail, generate a real commercial invoice and use commodity codes from the official gov.uk Trade Tariff, never invented ones.

Which shops can I connect?

Shopify today, WooCommerce next. Orders arrive with the recipient and parcel filled in, and booking pushes the tracking number back to the order. You can also type or import an order without any connector.