ParcelControl

Free to use, always · No subscription, ever · Pay only for shipments

Tag: lost parcel

Answers

Questions people actually ask

If the answer you need is not here, email info@parcelcontrol.co.uk and a person will reply.

Is it really free?

There is no subscription and no minimum volume. You pay for the shipments you book, and we earn the difference between the rate we buy at and the price you see. If you connect your own carrier accounts we take nothing at all on those shipments.

Do I need an account to get a price?

No. Quoting and comparing are public. You only sign in at the point of booking, because a label needs an address and a payment.

What happens if my parcel is lost or damaged?

Report it from your dashboard and we file the claim with the carrier and chase it for you. Damage should be reported within 24 hours and the packaging kept. Carrier deadlines are strict, so tell us early rather than waiting.

Can I use my own courier accounts?

Yes. Connect Royal Mail, DPD, Evri, UPS, FedEx, DHL Express or Parcelforce and we quote your negotiated rates alongside ours, with no margin added to yours.

How does the recommendation choose?

It scores every service that can carry your parcel on true cost including surcharges, speed, handover and cover, then shows the winner with the reason in plain English. It never hides a cheaper option, and you can pick any service on the list.

What can I not send?

Cash, weapons, drugs, live animals and hazardous goods among others, and some items travel only under conditions, such as lithium batteries inside equipment. The full list is on our prohibited and restricted items page, and we check what you declare at booking.

Do you handle customs for international parcels?

Yes. We collect the customs detail, generate a real commercial invoice and use commodity codes from the official gov.uk Trade Tariff, never invented ones.

Which shops can I connect?

Shopify today, WooCommerce next. Orders arrive with the recipient and parcel filled in, and booking pushes the tracking number back to the order. You can also type or import an order without any connector.